Privacy Policy

Manning Chiropractic & Wellness (“we,” “us,” “our,” or “the clinic”) is located at 240 Manning Crossing, Edmonton, AB T5A 5A1. We are committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at https://manningchiro.ca or interact with our clinic.

This policy applies only to information collected through this website and general clinic enquiries. It does not describe how we handle clinical health records, which are governed by applicable Alberta health information legislation and our internal privacy practices. For questions about your clinical records, please contact the clinic directly.

Information We Collect

We may collect the following categories of information:

• Contact information you provide voluntarily: When you use our contact form, email us, or call the clinic, you may share your name, email address, phone number, and a brief enquiry. We ask that you do not submit detailed medical information through the general contact form.
• Booking information: When you use our online booking system, you are interacting with a third-party platform. Information you provide to book an appointment is handled by that platform according to its own privacy practices.
• Clinical information: Information you share during an appointment, such as your health history and treatment concerns, is collected and protected as part of your clinical record under applicable Alberta health information legislation.
• Automatically collected information: Like most websites, we may collect limited technical information through cookies and analytics, such as browser type, pages visited, and general location. This information is aggregated and does not identify you personally.

How We Use Information

We use the information we collect to:

• Respond to your enquiries and provide information about our services.
• Arrange and manage appointments and clinic communications.
• Provide chiropractic care, massage therapy, and related services.
• Process billing and insurance claims where applicable.
• Improve our website and the information we provide.
• Comply with legal and professional obligations.

We do not sell your personal information. We do not use your information to send marketing communications unless you have requested them or provided consent where required.

How We Share Information

We may share information with third parties only as necessary to provide our services or as required by law, including:

• With our online booking platform and other service providers who help us operate the clinic, under appropriate confidentiality obligations.
• With your insurer or a claims administrator, where you request direct billing or where required for a claim.
• With other healthcare providers, at your request or where appropriate for your care.
• When required by law, regulation, or legal process, or to protect the rights, safety, or property of our patients, staff, or others.

Cookies and Analytics

Our website may use cookies and similar technologies to improve your experience and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Data Retention

We retain personal and clinical information for as long as necessary to provide services and to meet legal, regulatory, and professional record-keeping requirements in Alberta.

Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or information about the personal and clinical information we hold about you. To make such a request, please contact the clinic directly. We will respond in accordance with applicable Alberta privacy legislation.

Security

We take reasonable measures to protect the information we collect. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website contains links to third-party websites, including our online booking platform. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Manning Chiropractic & Wellness
• 240 Manning Crossing, Edmonton, AB T5A 5A1
• Phone: 780-456-2323
• Email: manningchiro.ca@gmail.com
• Fax: 780-475-5699